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Overview |
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Business Value
User complaints about service problems, constant firefighting and slow mean-time- to-repair are painful occurrences that the majority of IT organizations experience. These problems stem from inadequate, siloed IT tools and practices that make it difficult to manage infrastructure in the context of services.
CA Spectrum Service Assurance helps you overcome these problems by providing you the real-time status of services and identifying the root cause, so you can make informed IT management decisions and prioritize staff to fix quality problems and help eliminate risks according to business priorities. This innovative solution helps you transform IT operations from traditional technology monitoring and management to delivering business services, proactively managing service quality and mitigating risk.
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Solution overview
Through innovative technologies, CA Spectrum SA analyzes information from your infrastructure, application performance and workload management tools in real time to accurately show service quality and how the infrastructure is impacting quality or putting it at risk.
Flexible, role-based dashboards and operational consoles present your entire IT organization with a real-time view of service status, so all technology teams share a common understanding of each service and the root cause of its problems. This gives them actionable information, so they know which specific components in their domain are impacting service quality or causing risk. Service reports help enable your team to continuously improve quality and communicate service history and results to business stakeholders. |
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| Click here to download product sheet. |
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