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FirstView MSP is a rented service which delivers IT Service Management functions for organizations. FirstView is flexible. It can be delivered as a Fault- and Performance solution, tailored to meet your specific company need, or as a complete solution supporting all processes described by ITIL.
FirstView MSP service can be bundled with Capacity- and SLA Reporting, and other functions provided by our NOC. Please see FirstView assistant for further details.
FirstView is based on leading “best-of-breed” manufactures of IT Management solutions. Our goal with FirstView is to identify company’s needs and bridging the gap between technology an business.
Listed below are some of the available functions within the FirstView MSP concept: |
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FirstView Fault- and Performance Management
FirstView Fault management service provides proactive management of the network infrastructure through patented root cause analysis, impact analysis, event correlation and service level management.
FirstView Performance Management helps to ensure the network performance and availability of LANs, WANs,
routers, switches and the technologies and the network services provided over them. FirstView provides comprehensive, vendor-independent reports that enable you to pinpoint areas of network performance degradation and generate real-time management reports to identify the cause of problems. |
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FirstView Application Performance Management
FirstView Application Performance Management tracks and measures end-user response time and availability. It monitors all the TCP application packets as they travel from the network through the data center and out again, providing a way to measure network round trip time, server response time, data transfer time, and much more.
FirstView breaks response time into its basic components: application, server, and network delay. This analysis enables you to rapidly troubleshoot network and application performance bottlenecks and quantify application performance. It continually measures and analyzes performancefor all transactions, compares the response time against the baselines and thresholds that it calculates, and alerts you to application performance deterioration. FirstView automatically investigates the cause of problems as they occur and provides key diagnostic data to help you quickly solve network and application performance problems. |
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FirstView Network Management
FirstView offer comprehensive network performance management suite that includes the expert capabilities
to solve problems faster, mitigate the risks from change, and make smarter infrastructure investments.
The ability to quickly identify IT resources anywhere on your network that contribute to excessive service delay and then immediately drill into expert packet-level root cause analysis helps you proactively manage your network and solve performance problems faster. |
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FirstView Service Desk
FirstView Service Desk offers you incident, problem and change management capabilities. FirstView Service Desk
is ITIL compatible and built on a proven, scalable architecture. FirstView Service Desk aligns IT processes with your business goals while providing superior service for employees, customers and partners.
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FirstView Assistant
Our personnel in FirstView Data Center may assist your IT organization with different IT Management functions:
Capacity planning is an important aspect of IT Management. A necessity for any business is to understand how the
demands on its infrastructure are going to change over time, how much meeting these demands will cost, and how to manage these changes over time. FirstView Assistant can provide these services on a regular or ad-hoc basis for
our organization.
Proper planning ensures a healthy network that can grow to meet future needs. |